Legal
Cookie Policy
Last updated: October 2026
This Cookie Policy explains how Nora Hyland (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognise you when you visit our website at https://phoenixholistichealth.co.uk (“Website”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
1. What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Phoenix Holistic Health) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. interactive maps and secure payments).
2. Why do we use cookies?
We keep cookies to a minimum. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. With your permission, a third-party map service may also set cookies. We do not use analytics, advertising or social-media tracking cookies.
3. Types of cookies we use
Essential / strictly necessary cookies
These cookies are strictly necessary to provide you with services available through our Website. Because they are strictly necessary, you cannot refuse them without impacting how our site functions.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
phh_consent | This website | Remembers your cookie consent preferences. | 6 months |
| Stripe cookies | Stripe (checkout.stripe.com) | When you pay a booking deposit you are taken to Stripe’s secure checkout page, where Stripe uses strictly necessary cookies to process your payment securely, authenticate your details and prevent fraud. See Stripe’s cookie policy. | Set by Stripe |
Our booking and contact forms do not set any cookies.
Functionality and third-party cookies (optional)
These cookies enhance the functionality of our Website but are non-essential. Without them, the interactive maps are not shown — you can still use the “Open in Google Maps” links.
| Service | Purpose |
|---|---|
| Google Maps | Used to display our locations on the Website. The map is only loaded if you accept functional cookies or click “Show map”. Google may then set third-party cookies to store your preferences, remember your interactions with the map, or track usage data according to Google’s privacy policy. |
4. How can I control cookies?
You have the right to decide whether to accept or reject non-essential cookies. You can set your preferences in the cookie banner that appears when you first visit our Website, and change them at any time:
Essential cookies cannot be rejected as they are strictly necessary to provide the core services.
Browser controls: you can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though some functionality (like maps) may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.
5. How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
6. Where can I get further information?
If you have any questions about our use of cookies or other technologies, or if you have any privacy-related concerns, please email us at info@phoenixholistichealth.co.uk.